A healthcare provider network was losing clinical hours to administration: patient scheduling, insurance verification and records management all ran on phone calls, faxes and manual re-keying — with privacy rules making off-the-shelf automation a non-starter.
We built a multi-agent platform with privacy engineered in: scheduling agents that negotiate appointments across systems, verification agents that clear insurance before the visit, and records agents that keep charts current — every action logged, every data path HIPAA-aligned.
The platform now handles 50,000+ interactions a day. Patient satisfaction scores rose 45%, administrative overhead fell 65%, and clinical staff got their hours back for the work only humans can do.
“Compliance signed off before the pilot even ended. That never happens.”
CIO · HEALTHCARE PROVIDER NETWORK